diamond exchange 9
diamond exchange 9
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This app is available for your device
diamond exchange 9
This app is available for your device
Contact
+91 0356734586
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the diamond exchange 9?
To log in, open the app and enter your registered mobile number. Verification is done by entering an OTP sent to your mobile. This simplifies the login process, eliminating the need for a password or email.
Q2: What should I do if I am not getting OTP?
To initiate the process, ensure a strong internet connection is established. Wait for a stable signal and then click on send OTP, allowing sufficient time for the code to be received. If the OTP isn't received, use the app's live chat support system for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in successfully, use the same active phone number. If the number has changed, submit your updated KYC (Know Your Customer) details via email to the customer support team for account transfer assistance. This will facilitate a smooth account transfer.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device. Then, download the latest version of the app. After reinstalling, you should be able to log in and access the updated app.
Q1: What is the minimum withdrawal amount in the diamond exchange 9?
In this app, users can withdraw a minimum of Rs. 100, a higher amount compared to other apps. Withdrawals are only possible for the money earned through gaming, not for bonus amounts. This means users can cash out their earned winnings, but not bonus rewards.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure all your Know Your Customer (KYC) details are completed and saved within the app. This includes linking your Aadhaar card, UPI, and saving your bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services can process transactions quickly, reducing the overall time from 30 minutes to 3 hours. However, in some cases, payment delays can occur, potentially leading to a wait time of up to 24 hours. This delay is a separate issue from the app's regular processing time.
Q4: Why is the bonus balance not being withdrawn?
The bonus earnings can only be used within the gaming platform and cannot be withdrawn by anyone else. You can withdraw the actual winnings earned from playing games with the bonus amount. Any bonus funds themselves remain non-withdrawable.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, first check your transaction history in the settings. If your withdrawal request isn't showing, don't worry, as the funds will be added to your wallet account within 24 hours. If this doesn't happen, you can reach out to their care centre for assistance.
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